Policies

About Our Products

Each of our painted and wood burned signs are made by hand from start to finish. This is something that makes us so unique! Each material is selected for quality. Occasionally we use repurposed materials such as barn wood and birch in our projects. This will be noted in the description when applicable.

No stencils are used in the process. Every piece is drawn out by hand then either painted or burned.

Due to the handmade aspect of our work, each piece is unique and may not be identical to each other. We do take care to preserve the original design. We do not cover natural aspects of the wood, we believe this adds to the character of the piece and the natural beauty of the material.

Refund, Returns and Exchanges

Refunds

Refunds accepted within cancellation of order within 12 hrs of purchase.

Cora Design Co mistake = full refund

No refund on custom orders

Returns and Exchanges

No returns or exchanges accepted.

Payment

Cora Design Co is not responsible for any items damaged or lost during shipping.

Ready-Made Items

Payment is due upon ordering for ready-made items.

Custom Projects

For custom items, payment is due upon approval of estimate.

Shipping

Please make sure your shipping address is up-to-date prior to check out. This is the information we use to ship you your project.

Ready-Made Items

Ready-made items will be shipped out within 3-5 business days.

Custom Projects

Custom items will be shipped out within 2-3 weeks.

Additional Policies and FAQs

We have a set number of custom projects that we do each month. Please fill out the form on our Custom Project page and we will get back to you on our availability. You can also check our Facebook and Instagram page for updates on availability.